Frequently asked questions

Only independent profiles that advertise under their own name and have passed photo and phone-line checks. Agency or intermediary accounts are not listed in any area.

It works at neighbourhood scale rather than district scale; profile freshness is checked weekly rather than monthly, and availability is marked according to the advertiser's latest declaration.

No. No payment is made under any name before the meeting takes place; a profile that asks for prepayment is permanently removed from the guide.

Choosing the neighbourhood closest to where you are always gives the fastest result; the note under each district heading gives an idea of the area's general character.

The guide has no membership or registration system; no visit data is kept, and contact is established only between you and the advertiser.

During the weekly round, profiles that don't answer, change number or receive complaints are suspended; if there is no response they are dropped from the list.

The bright marker shows that the district's guide page is live. A page doesn't open until neighbourhood notes, the rate band and verification checks are complete for that district; hatched districts are added in turn.

On the weekly round the advertisers' own declarations are collected; the lowest and highest ends are discarded and the remaining range is published. The exact figure is always the advertiser's declaration — the guide does not set prices.

Write from your own phone line to the address on the About page. Photo freshness and line checks are done in two separate steps; applications that ask for prepayment, use intermediaries or send copied photos are not considered.

Write briefly to the same address with the date, the neighbourhood and the problem you experienced. Complaints involving a prepayment request result in permanent removal on the first round; other matters are handled through suspension and a response process.